returns & shipping
We stand by our merchandise 100% and we will accept returns on any unused and unwashed item within 30 days of purchase. Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs). Please allow 2-3 weeks for Finn + Emma® to refund your credit card upon receipt. Gift orders are eligible for exchange only. At this time, we cannot accept returns for items purchased from a retailer other than finnandemma.com.
When returning an item please use our Customer Return/Exchange Form (enclosed in your package). Please fill in all information requested on the form. This will help us efficiently process your return.
For exchanges, please fill in the section for new items you’d like shipped to you. Please update your address if you need your new order shipped to an alternate address. Include payment information for new items of greater value. Exchanges will be processed within 2 weeks.
Be sure to include this form in the package you send back to us. Please mail your return package to:
Finn + Emma®
1275 Bloomfield Ave.
Bldg. 5 Unit 28b
Fairfield, NJ 07004
For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Finn + Emma® is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
Once we receive the original item(s), you will receive a credit in the amount you paid (this excludes any shipping costs). Please allow 2-3 weeks for Finn + Emma to refund your credit card upon receipt.
If you would like help with an exchange, return, or new purchase, please call us at 973-771-5662 (9am-6pm EST) or email us at firstname.lastname@example.org.
returns for items purchased from a retailer other than finnandemma.com
If you purchased your items from one of our retailers, please contact the retailer directly for their return policy. At this time, we cannot accept returns for items purchased from a retailer other than finnandemma.com.
All orders will ship from Fairfield, NJ. For Free Shipping we use USPS and for all express orders we use UPS. We only offer free shipping to the contiguous U.S.
We normally ship within 1 business day but in light of the COVID-19 CDC guidelines we have only one person in the warehouse shipping. For this reason we ask for some patience as shipping can take an additional 1-2 business days. Also, please note that our rockers ship direct from France and they ship in around 21 days as indicated on the product page of the site.